Terms & Conditions

Viralize Brand provides digital marketing and technology services, which may include but are not limited to: - Website design and development - Paid advertising management (e.g., Meta Ads, Google Ads) - Search engine optimization (SEO) - CRM and marketing automation setup (e.g., GoHighLevel) - AI voice agent and chatbot implementation - Related consulting and strategy services The specific scope, deliverables, timeline, and fees for any engagement will be set out in a separate proposal, statement of work, or service agreement ("SOW"), which is incorporated into these Terms by reference. In the event of a conflict between these Terms and an SOW, the SOW controls for that engagement.

You must be at least 18 years old and have the legal authority to bind the business you represent to use our services or submit information through the Site.

To perform our services, we may require timely access to accounts, credentials, brand assets, content, and approvals. You agree to: - Provide accurate and complete information; - Grant necessary access to third-party platforms (e.g., ad accounts, domain registrars, CRM) in a timely manner; - Review and approve deliverables within the timeframes specified in the applicable SOW; - Ensure any content, images, or materials you provide do not infringe third-party rights. Delays caused by your failure to provide access, approvals, or materials may extend project timelines without penalty to us.

- Fees are as set out in the applicable SOW, proposal, or invoice. - Unless otherwise stated, fees are due upon receipt and are non-refundable once work has commenced. - Recurring services (e.g., ad management, retainers) are billed monthly in advance and will continue until cancelled per the notice period in your SOW. - Late payments may result in suspension of services and may accrue interest at the maximum rate permitted under Texas law. - Third-party costs (ad spend, software subscriptions, domain/hosting fees) are separate from our service fees unless explicitly included in your SOW, and are billed directly to you or passed through at cost.

Where we manage paid advertising on your behalf, you acknowledge that: - We do not guarantee specific results, lead volume, cost-per-lead, return on ad spend, or rankings, as these depend on factors outside our control (platform algorithms, market conditions, budget, competition, creative performance). - Ad platforms (Meta, Google, etc.) may change policies, pricing, or availability at any time, which may affect campaign performance. - You are responsible for ad spend budgets you authorize; we are not liable for third-party platform charges.

**Client Materials:** You retain ownership of materials you provide to us (logos, copy, images, trademarks). **Deliverables:** Upon full payment, you receive ownership or a license (as specified in your SOW) to the final deliverables created specifically for you (e.g., website files, ad creative). **Company IP:** We retain ownership of our pre-existing tools, templates, frameworks, processes, and any general know-how used in delivering services, and may reuse non-confidential techniques and learnings across other client engagements. We may request permission to display completed work in our portfolio, case studies, and marketing materials. You may opt out of this by written request.

Our services may involve integrating or relying on third-party platforms (including but not limited to Meta, Google, GoHighLevel, Supabase, Retell AI, VAPI, n8n, Cal.com, Resend, and payment processors). We are not responsible for outages, policy changes, data breaches, or service interruptions caused by these third parties. Your use of such platforms may be subject to their own terms and privacy policies.

Each party agrees to keep confidential any non-public business, technical, or financial information disclosed by the other party in connection with the services, and to use such information solely to perform under these Terms, except as required by law.

Except as expressly stated in an SOW, the Site and our services are provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that services will be uninterrupted, error-free, or achieve any particular business outcome.

To the maximum extent permitted by Texas law, in no event shall Viralize Brand be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to these Terms or the services, even if advised of the possibility of such damages. Our total aggregate liability for any claim arising out of the services shall not exceed the total fees paid by you to us in the three (3) months preceding the claim.

You agree to indemnify and hold harmless Viralize Brand, its owners, and contractors from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, misuse of the services, or infringement of third-party rights through materials you provide.

- Either party may terminate an ongoing engagement per the notice period specified in the applicable SOW (typically 30 days written notice for recurring services). - We may suspend or terminate services immediately for non-payment or breach of these Terms. - Upon termination, you remain responsible for fees incurred prior to the termination date.

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in [County], Texas, and you consent to the personal jurisdiction of such courts.

We may update these Terms from time to time. Continued use of the Site or services after changes are posted constitutes acceptance of the revised Terms.

Questions about these Terms can be directed to: **Viralize Brand** Amberkhana, Zalalabad, Sylhet info@viralizebrand.com +1 623 279 4404