Privacy Policy

a) Information you provide directly - Contact form submissions (name, email, phone, business name, project details) - Strategy call bookings (via Cal.com or similar scheduling tools) - Payment and billing information when you purchase services (processed by third-party payment processors — we do not store full card numbers) - Communications with us (email, SMS, chat) b) Information collected automatically - IP address, browser type, device information - Pages visited, time on page, referral source - Cookies and similar tracking technologies c) Information from advertising platforms - We use tools such as the Meta Pixel and Conversions API (CAPI), and Google Ads tracking, to measure ad performance. These tools may collect data about your interactions with our ads and Site, including hashed contact information for ad matching purposes. d) Information from third parties - If you are a lead or contact of one of our clients, your information may be processed on our clients' behalf via our automation and CRM systems (see Section 6).

We use collected information to: - Respond to inquiries and provide requested services - Process payments and manage billing - Deliver and optimize marketing campaigns on behalf of ourselves and our clients - Send appointment reminders and service communications (SMS/email) - Improve our Site, services, and marketing effectiveness - Comply with legal obligations and enforce our Terms & Conditions

If you provide your phone number, you may receive SMS messages related to appointment confirmations, reminders, or service updates. Message and data rates may apply. You can opt out at any time by replying STOP. Consent to receive SMS is not a condition of purchasing any service.

We do not sell your personal information. We may share information with: - Service providers / subprocessors, including but not limited to: GoHighLevel, Supabase, Resend, Retell AI, VAPI, n8n, Cal.com, Meta, Google, and payment processors — solely to operate our services. - Our clients, when you interact with a client's ad campaign, form, or AI voice agent that we operate on their behalf. - Legal authorities, if required by law, subpoena, or to protect our rights, safety, or property. - Successors, in the event of a merger, acquisition, or sale of business assets.

We use cookies, pixels, and similar technologies for analytics, advertising, and functionality purposes. See our Cookie Policy / Cookie Settings for details and to manage your preferences.

As a marketing agency, we often process personal data (e.g., leads, form submissions, call transcripts) on behalf of our business clients, not for our own independent use. In these cases, our client is the "data controller" and we act as a "data processor" or "service provider" under applicable law. Our handling of such data is governed by our Data Processing Agreement (DPA) with each client. If you are a customer of one of our clients and have questions about how your data is used, please contact that business directly.

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Ad and analytics data may be retained per the retention policies of the respective third-party platforms (e.g., Meta, Google).

Depending on your state of residence, you may have rights to: - Know what personal information we collect and how it's used - Request access to or a copy of your personal information - Request correction or deletion of your personal information - Opt out of the "sale" or "sharing" of personal information for targeted advertising - Non-discrimination for exercising these rights To exercise these rights, contact us at info@viralizebrand.com.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our Site and services are not directed to individuals under 18. We do not knowingly collect personal information from children.

We are based in Sylhet, Bangladesh and may process data using service providers located in the United States or other countries. By using our services, you consent to the transfer of information to these locations.

We may update this Privacy Policy periodically. The "Last Updated" date reflects the most recent revision. Material changes will be communicated via the Site or email where appropriate.

Viralize Brand Amberkhan, Zalalabad, Sylhet privacy@viralizebrand.com +1 623 279 4404